Cell Center Operations
Custom, scaleable call center operations can be scaled to suit your exact needs.
In the Office
We can also provide...
Call Center Operations.
Application Development.
System Integrations.
Custom Reporting.
Spatial Analytics.
App Development
Technology, when thoughtfully applied can be a force multiplier that drives performance.
System Integrations
We build bridges between systems to facilitate a freely flowing stream of information.
Call Center Operations
Our VOIP systems are scaleable and portable. We can project all of the capabilities of our corporate office VOIP network outward to any location that has an internet connection. We can also quickly ramp up and spin down service levels to meet demand.
Features
- 3 Digit Dialing: Phone numbers can be condensed to 3 digit extensions that enable us to quickly transfer calls to common numbers.
- Integrated Email Faxing: Send and receive faxes.
- Web Meetings: Integrated Net Meeting capabilities with camera support & call recording for taking recorded statements.
- Full Call center capabilities including hunt groups, simultaneous ring, round-robin and more.
- Softphone support with extended capabilities over traditional deskphones.
- Call recording.
- SMS (Text) Support
Application Development.
We delight in providing tools that make our relationships stronger. Tools that foster greater communication, that streamline workflows and make people more productive. We also realize that not all of our partners have dedicated IT Staffing. We have built management systems, claim templates, reporting tools and custom system integrations that help our professional partners succeed.
System Integrations
WE BUILD BRIDGES.
Ok, not actual bridges but bridges between networks that allow our internal systems to seamlessly transmit critical information in real time.
Reporting
EVERYONE HAS DIFFERENT NEEDS.
Because we own our claims management system, we have direct access to the data and underlying schema. This allows us to create custom data points to tailor claim reporting to your exact specifications.
Questions?
Tell us how we can help you.