TRANSCRIPT:
One of the most important concerns for business is the ability to meet their customer needs. Meeting their needs equates to high scores in customer satisfaction and keeps customer retention levels at a high percentage.
The key to success in this field is in a company’s CUSTOMER FOCUS. Prioritizing the needs of the client helps assure long-term success for any business.
Integrity Adjusters has long sought to enhance their CUSTOMER FOCUS by integrating internal audits of their claims team, including staff personnel as well as its roster of independent adjusters. By examining our procedures and how they can improve, we keep our goals sharply focused on our clients, and making sure their policyholders are well taken care of.
Watch our next video in this series as we seek to emulate our name: INTEGRITY.