TRANSCRIPT: One of the most important concerns for business is the ability to meet their customer needs. Meeting their needs equates to high scores in customer satisfaction and keeps customer retention levels at a high percentage. The key to success in this field is in a company’s CUSTOMER FOCUS. Prioritizing the needs of the client helps assure long-term success for any business. Integrity Adjusters has long sought to enhance their CUSTOMER FOCUS by integrating internal audits of their claims team, including staff personnel as well as its roster of independent adjusters. By examining our procedures and how they can improve,…

TRANSCRIPT: No matter the vehicle – car, train, bus, airplane, cruise ship, even a tandem bicycle – one of the most important aspects is the person or people behind the wheel. With that idea in mind, it makes perfect sense that a business is only as good as its leadership. At Integrity Adjusters we have military veterans, captains of industry, a wizard of IT, and literal decades of experience all under the same roof. These are the leaders of our company, from the owner to the Board of Directors. More importantly, our leadership doesn’t hide behind a gatekeeper. We are…

TRANSCRIPT:  The Cambridge Dictionary defines adaptability as “a willingness to change in order to suit different conditions.” Another way to describe adaptability is to be flexible. Companies like Integrity Adjusters who incorporate this trait can respond quickly to emerging trends, technological shifts, and changes in the industry economy. In today’s insurance claims landscape, it is imperative that an IA firm maintains a competitive edge, otherwise that firm won’t be in business for very long. A blunt way of saying that is you either adapt or you die. Integrity Adjusters will not shun change when it can aid or improve our…

TRANSCRIPT: Throughout the month of February, we’re bringing you specific character traits of Integrity Adjusters and reasons why we are excellent strategic partners. At Integrity, we embrace INNOVATION, something crucial for business success. Innovation fosters creative problem-solving and cultivates a sense of continuous improvement to meet evolving client needs and to navigate industry changes as they occur. Whether that innovation is new ideas, new technology, or new processes, Integrity Adjusters will always strive to find the breakthroughs that lead to sustained success. Watch for our next video as we discuss ADAPTABILITY.

This week, Gene Williams looks at Groundhog Day with a different twist. What can we take away from the iconic Bill Murray movie that will improve our work skills? TRANSCRIPT: January is nearly over. That means it’s almost Groundhog Day. While some view this day as an indication as to how much more winter weather we’ll have, others only think of the movie where Bill Murray is trapped in an endless loop of living the same day. Can you imagine doing the same thing over and over again? While the movie is a great comedy, the idea of repetition is…