The profession of “Claims Adjuster” could easily be categorized as unusual… apart from the norm… not your typical 9-5. Throughout the year, we respond to and interact with people who have undergone (more often than not) strenuous and emotional ordeals. In an earlier post, I wrote about the importance of having empathy when dealing with those affected by the losses we adjust. I want to spend a little extra time on that thought as we have just passed the one-year mark of Hurricane Michael that slammed onto the Florida panhandle last October. When dealing with a storm of that intensity,…

During a trip just northeast of Birmingham, AL Gene Williams takes to the railroad to share an important thought on accountability.

As an independent adjuster, over the years I’ve seen some absolutely crazy examples of the brutality of Mother Nature. Hurricanes, tornadoes, fire, flood…they’re all disasters in their own right. Searching for the right materials to BEAT Mother Nature at her own game has been the goal of manufacturers for years. I think one of the biggest turning points came in 1992 following the destruction that was called Hurricane Andrew. To be honest, in the state of Florida the building codes weren’t terrible, but it was painfully obvious they weren’t being enforced; nonetheless, there was a LOT of room for improvement.…

When I was a much younger man, I had a fascination with foreign languages. I imagined being able to converse fluently in Spanish or French within a matter of a few months. Of course, in order to do that, I would have to commit to learning and apply myself to a strict study regimen. Easy to do for a young man….. Let me demonstrate how far that got me. I can tell you Mi nombre es Allen y tengo un gato, and I can sing “Be Our Guest” with the same stereotypical French accent as Lumiere in Disney’s Beauty and…

One of my continuing goals through these articles is from time-to-time discuss both existing and newly-developed tech designed to aid the independent adjuster. Frankly, if something exists that can make my life (or in this case, my job) easier and less stressful, then I’m all in. It blows my mind for an adjuster to turn their nose up at new technology just because, “I’ve ALWAYS done it this way.” Well, here you go, Gronk….knock yourself out.                                                …